Returns & Exchanges
Returns & Exchanges
At Luna + Sun we are committed to customer satisfaction and we want you to love your Luna + Sun items. If for any reason you are not satisfied with your online purchases, you are welcome to return it to us within 14 days from delivery.
We offer a full refund or store credit if your clothing is sent back to us within 14 days of delivery, so long as the clothing is in the original, unworn condition with tags attached.
Shipping costs paid with orders are non-refundable in the event of a return.
For any returns, please email firstname.lastname@example.org within 3 days of receiving your garments and we will send you the details for the return. We will send you the postage label and as soon as the items are received back to us and we confirm it is in it's original, unworn condition we will issue you an exchange / refund.
Sale & Pre-Order Items
Items that are on sale or on pre-order can only be returned for store credit. These items must also be sent back to us within 14 days of delivery and the clothing must be in the original, unworn condition with tags attached. Please also read our terms and conditions below for more details.
For international orders, you are able return your order if you are not satisfied with your purchase. Please email us at email@example.com with your order number within 3 days after you have received your parcel. We will then send you the details for your return. Please note as we are a small business, we are unable to offer free returns for International Orders.
For international returns, you will be required to pay your own shipping costs. Shipping costs paid with orders are non-refundable in the event of a return.
Terms and Conditions
All garments eligible to be returned must be unworn, with swing tags in place. There must be no sweat, makeup, deodorant or marks of any kind on the garments. As we are a small business if any items are returned that aren't in a saleable condition we can refuse a refund. Please also return everything that was sent to you in the satchel such as the tote bag. If items are returned more than 14 days after delivery they will not be eligible for a refund or store credit. Please be aware that we are not liable for customs clearance fees in your country nor are we responsible for holding times of packages by customs in your country. Garments purchased on sale are final and will not be accepted for return or exchange under any circumstances except for faulty items.
Gift cards cannot be returned, refunded or exchanged under any circumstances.
At Luna + Sun, we take pride in our garments being of the best quality and check and hand pack all items prior to shipping them. If any of your garments are faulty please follow the returns process above and attach a photo of the fault to the email. We will meet our obligations under the Australian Consumer Law or similar legislation which may include replacing the item if the stock is available or giving you a refund upon receiving your faulty item back. Please ensure your return package is prepaid and insured, for your protection, in case of loss or damage.