Returns & Exchanges
Returns & Exchanges
At Luna + Sun we are committed to customer satisfaction. We offer a full refund or store credit if your clothing is received by us within 7 days of delivery so long as the clothing is in the original condition with tags attached.
For any returns please email email@example.com within 3 days of receiving your garments and we will send you the details for the return. Please note as we are a small business we are unable to cover return shipping costs (although we hope to be able to in the near future once we grow). Please ensure your return package is prepaid and insured, for your protection, in case of loss or damage.
Terms and Conditions
All garments eligible to be returned must be unworn, with swing tags in place. There must be no sweat, makeup, deodorant or marks of any kind on the garments. As we are a small business if any items are returned that aren't in a saleable condition we can refuse a refund. Please also return everything that was sent to you in the satchel such as the tote bag. If items are returned more than 7 days after delivery they will not be eligible for a refund or store credit. Please be aware that we are not liable for customs clearance fees in your country nor are we responsible for holding times of packages by customs in your country. Garments purchased on sale are final and will not be accepted for return or exchange under any circumstances except for faulty items. Gift cards cannot be returned, refunded or exchanged under any circumstances.
At Luna + Sun we take pride in our garments being of the best quality and check and hand pack all items prior to shipping them. If any of your garments are faulty please follow the returns process above and attach a photo of the fault to the email. We will meet our obligations under the Australian Consumer Law or similar legislation which may include replacing the item if the stock is available or giving you a refund upon receiving your faulty item back. Please ensure your return package is prepaid and insured, for your protection, in case of loss or damage.