Returns & Exchanges
At Luna + Sun we are committed to customer satisfaction. We can offer a full refund or store credit if your clothing is received by us within 14 business days of delivery as long as the clothing is in the original condition with tags attached.
For any returns please email email@example.com within 5 days of receiving the goods and we will send you the details for the return. Please note as we are a small business we are unable to cover return shipping costs (although we hope to be able to in the near future once we grow). Please ensure your return package is prepaid and insured, for your protection, in case of loss or damage.
Terms and Conditions
All clothing eligible to be returned must be unworn, with swing tags in place. There must be no sweat, makeup, deodorant or marks of any kind on the clothing. As we are a small business if any items are returned that aren't in a saleable condition we can refuse a refund. Please also return everything that was sent to you in the satchel such as the tote bag. If items are returned more than 14 days after delivery they will not be eligible for a refund or store credit. Please be aware that we are not liable for customs clearance fees in your country nor are we responsible for holding times of packages by customs in your country. Items purchased on sale are final and will not be accepted for return or exchange.
At Luna + Sun we take pride in our clothing being of the best quality and check and hand pack all items prior to shipping them. If any of your items are faulty please follow the returns process above and attach a photo of the fault to the email. We will meet our obligations under the Australian Consumer Law or similar legislation which may include replacing the item if the stock is available or giving you a refund upon receiving your faulty item back.
If you are returning an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Without a method to track the whereabouts of your package, we cannot guarantee that we will receive your returned item.